By Abdullahi Ahmad Bamalli
Kaduna Electric has advised its customers to pay bills with other transactions through approved channels and not through company sales representatives. Sales Representatives should focus on marketing support and customer services support going forward.
Kaduna Electric disclosed that it has provided more convenient alternative payment methods to help customers pay their electricity bills and streamline other transactions.
It said the measure was in response to customer complaints over partial or non-reflection of their payment for electricity bills.
The payment options include the company’s cash offices spread in every neighbourhood across its franchise states where payments will be received and on its website at www.kadunaelectric.com where customers can log in to make both postpaid and prepaid transactions.
In a statement issued by Abdulazeez Abdullahi, company’s Head of Corporate Communication, it said in addition to bills payment, customers can also settle loss of revenue and other charges via Kaduna Electric’s Customer Core App which can be downloaded on Google Play Store and on the App Store.
Other third party vendors where payments can be made conveniently are; Coral Pay, Pay4Power and Ruabam POS merchants, it said.
Kaduna Electric therefore urged customers to adopt any of the available options in order to avoid the complaints of payments not reflecting in their accounts. It also said by making payments using the approved channels, customers will have peace of mind knowing they will not be shortchanged by unscrupulous agents.
It said all the channels are reliable, cost-effective and convenient to use and guarantee payment and revenue protection for both Kaduna Electric and its customers.
